Thank you for shopping at The Happy Bookshop. We want you to be thrilled with your happy books but if for any reason you want to return them to us and receive a refund please see below.
Please return our happy books within 30 days of receiving them to qualify for a full refund. Please enclose your dispatch notice with the happy books you are returning to us. Please look after our happy books in your care whilst waiting to return them. Keeping them pristine and in their original packaging makes it easier for us to give you a full refund.
We use Royal Mail for deliveries and ocassionally our happy items may wander off for an adventure of their own and it can take Royal Mail extra time to round them up and deliver them to you. We check daily on the progress of our happy items once they have been shipped to check they arrive safely and on time. Therefore, refunds due to items not arriving safely at their destination will receive a full refund 11 days after the expected delivery date has passed as Royal Mail class items lost when 10 days after the expected delivery time has passed.
Once we receive our happy items, we will inspect them and notify you that we have received them. We will immediately notify you on the status of your refund after inspecting them.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 14 days, depending on your card issuer’s policies. Please keep an eye on your account whilst waiting for the refund as we cannot take responsibility, nor are we liable for any bank charges you may incur during this time.
Refunds include the standard return delivery rate; if you choose to use a more expensive delivery rate to return our happy books this will not be reimbursed.
We don’t mind if you change your mind and would like a different title once your order has been placed. Please contact us by telephone, email or text giving us your order details and the title of the book you want instead. Providing we have not dispatched your order we can easily change the title for you. We will confirm via email once this has been done for you.
We will send you another email once your happy book is on its way to you.