Ordering Policy

Ordering

Whenever you purchase goods online or by phone the Consumer Contracts Regulations 2013 legislation (http://www.legislation.gov.uk/uksi/2013/3134/contents/made) provides you with the following rights:

Ordering can be made via The Happy Bookshop website for all books either in or out of stock. If we do not have the title or quantity you desire in stock, we will ask our supplier to send it to you. If our supplier does not have it in stock, we will notify you to discuss an alternative or refund the sum taken from the original card used. We will refund you as soon as possible and notify you via email once this has been done.

Once your order has been placed, you will be notified by your preferred contact method. Please check the details are correct. If they are incorrect please contact us before your happy book is dispatched.

If you order a title and change your mind, providing the happy book has not been dispatched we will happily change it for you. Please contact us on 01339 318 048 for us to amend your order.

We will send you another email once your happy book is on its way to you.

Security

We realise providing your card details to a company online can be daunting. If you would rather pay for your happy books without using your credit or debit card then you can. Once you are at the Checkout, simply choose Bank Transfer. Once the bank has informed us of the cleared funds (usually within 2 hours depending on the bank) we will dispatch your happy books and confirm via email.

Our payment provider for online payments is STRIPE who are PCI compliant.